package com.hl.ruoyicsmshop.service.impl;

import com.hl.ruoyicsmshop.service.ICustomerServiceService;
import com.ruoyi.common.core.web.domain.AjaxResult;
import org.springframework.stereotype.Service;

import java.util.HashMap;
import java.util.Map;
import java.util.UUID;

/**
 * 客服服务实现类
 * 
 * @author hl
 * @date 2024-01-01
 */
@Service
public class CustomerServiceServiceImpl implements ICustomerServiceService {
    
    @Override
    public AjaxResult createSession(Long userId, Object userInfo) {
        try {
            // 生成会话ID
            String sessionId = "session_" + UUID.randomUUID().toString().replace("-", "");
            
            Map<String, Object> result = new HashMap<>();
            result.put("sessionId", sessionId);
            result.put("userId", userId);
            result.put("status", "active");
            result.put("createdTime", System.currentTimeMillis());
            
            return AjaxResult.success("会话创建成功", result);
        } catch (Exception e) {
            return AjaxResult.error("会话创建失败: " + e.getMessage());
        }
    }
    
    @Override
    public AjaxResult sendMessage(String sessionId, String content, String messageType, Long userId) {
        try {
            // 简单的消息处理逻辑
            Map<String, Object> result = new HashMap<>();
            result.put("messageId", "msg_" + UUID.randomUUID().toString().replace("-", ""));
            result.put("sessionId", sessionId);
            result.put("content", content);
            result.put("messageType", messageType);
            result.put("userId", userId);
            result.put("status", "sent");
            result.put("timestamp", System.currentTimeMillis());
            
            return AjaxResult.success("消息发送成功", result);
        } catch (Exception e) {
            return AjaxResult.error("消息发送失败: " + e.getMessage());
        }
    }
    
    @Override
    public AjaxResult getHistoryMessages(String sessionId, int page, int pageSize) {
        try {
            // 简单的历史消息返回
            Map<String, Object> result = new HashMap<>();
            result.put("sessionId", sessionId);
            result.put("page", page);
            result.put("pageSize", pageSize);
            result.put("total", 0);
            result.put("messages", new Object[0]);
            
            return AjaxResult.success("获取历史消息成功", result);
        } catch (Exception e) {
            return AjaxResult.error("获取历史消息失败: " + e.getMessage());
        }
    }
    
    @Override
    public AjaxResult checkOnlineStatus() {
        try {
            Map<String, Object> result = new HashMap<>();
            result.put("status", "online");
            result.put("timestamp", System.currentTimeMillis());
            
            return AjaxResult.success("在线状态检查成功", result);
        } catch (Exception e) {
            return AjaxResult.error("在线状态检查失败: " + e.getMessage());
        }
    }
    
    @Override
    public AjaxResult uploadImage(String sessionId, byte[] fileData, String fileName, Long userId) {
        try {
            Map<String, Object> result = new HashMap<>();
            result.put("sessionId", sessionId);
            result.put("fileName", fileName);
            result.put("fileSize", fileData.length);
            result.put("userId", userId);
            result.put("uploadTime", System.currentTimeMillis());
            
            return AjaxResult.success("图片上传成功", result);
        } catch (Exception e) {
            return AjaxResult.error("图片上传失败: " + e.getMessage());
        }
    }
    
    @Override
    public AjaxResult closeSession(String sessionId) {
        try {
            Map<String, Object> result = new HashMap<>();
            result.put("sessionId", sessionId);
            result.put("status", "closed");
            result.put("closeTime", System.currentTimeMillis());
            
            return AjaxResult.success("会话关闭成功", result);
        } catch (Exception e) {
            return AjaxResult.error("会话关闭失败: " + e.getMessage());
        }
    }
    
    @Override
    public AjaxResult getSessionInfo(String sessionId) {
        try {
            Map<String, Object> result = new HashMap<>();
            result.put("sessionId", sessionId);
            result.put("status", "active");
            result.put("createdTime", System.currentTimeMillis());
            
            return AjaxResult.success("获取会话信息成功", result);
        } catch (Exception e) {
            return AjaxResult.error("获取会话信息失败: " + e.getMessage());
        }
    }
    
    @Override
    public AjaxResult getActiveSession(Long userId) {
        try {
            Map<String, Object> result = new HashMap<>();
            result.put("userId", userId);
            result.put("activeSessions", new Object[0]);
            
            return AjaxResult.success("获取活跃会话成功", result);
        } catch (Exception e) {
            return AjaxResult.error("获取活跃会话失败: " + e.getMessage());
        }
    }
    
    @Override
    public AjaxResult markMessageAsRead(String messageId) {
        try {
            Map<String, Object> result = new HashMap<>();
            result.put("messageId", messageId);
            result.put("status", "read");
            result.put("readTime", System.currentTimeMillis());
            
            return AjaxResult.success("消息标记为已读成功", result);
        } catch (Exception e) {
            return AjaxResult.error("消息标记为已读失败: " + e.getMessage());
        }
    }
}
